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Channels
Coming soon
Community channels will be linked here once configured.
Moderator Presence
Hours
9 AM – 9 PM EAT, Monday to Friday
Response time
Typically within 2 hours during business hours
Weekend coverage
Best-effort — urgent disputes may have longer resolution times
Dispute FAQ
How do I open a dispute?
From your trade page, use the "Open Dispute" button after marking payment as sent. You must provide payment proof before opening a dispute.
What happens during a dispute?
Both parties can continue chatting. A moderator reviews payment proofs, chat history, and escrow state before deciding to release funds to the buyer or refund them to the seller.
How long does resolution take?
Most disputes are resolved within 4 hours during business hours. High-value disputes (≥50,000 ETB) require two moderator approvals, which may take slightly longer.
What evidence do I need?
Upload clear screenshots showing the completed ETB transfer: sender/receiver details, amount, timestamp, and transaction reference. Moderators may request additional evidence.
Can a dispute decision be appealed?
Moderator decisions are final on-chain. If you believe there was an error, reach out in the community channels with your trade ID for a secondary review.
Guidelines
Be respectful — harassment or abusive language may result in account suspension.
Keep payment communication in-app — off-platform chats cannot be used as dispute evidence.
Never share your password, private key, recovery phrase, passkey, or recovery codes with anyone — including moderators.
Report suspicious activity immediately through the dispute system or community channels.
Moderators will never ask you to send funds to an external address for any reason.